

Location : Office 13, Mezzanine Floor, Building No. 49, Mussafah (M-16)
Phone :
02 55...02 5516060
Mobile :
055 9... 055 9800132

Location : 318, RKM Bldg, Al Rostamani Bldg, Deira
Phone :
04 27...04 2710050
Mobile :
055 3... 055 3710175,
055 6055 6052075

Mobile :
050 8... 050 8849994

Location : Office 401, NGI Building, Port Saeed, Deira
Mobile :
054 5... 054 5829411,
052 6052 6716178

Location : 504 A, Mashriq Bank Builidng , Blue Tower, Khaleefa Street
Phone :
02 62...02 6225657
Mobile :
050 9... 050 9602768

Location : Hamsha A, Al Karama
Phone :
058 8...058 8724648
Mobile :
058 6... 058 6643514


Location : 1101, The Regal Tower, Al Mustaqbal Street, Business Bay
Phone :
04 28...04 2822017


Mobile :
055 7... 055 7465245


Location : M Flr, Business Center 1, The Meydan Hotel, Nad Al Sheba
Mobile :
058 9... 058 9610166

Location : Office Number 601, 6th Floor, Building Number 503, Al Falah Tower, Sultan Bin Zayed The First Street
Phone :
02 63...02 6325407

Mobile :
056 3... 056 3160858

Location : Al Zarouni Building, 336, Damascus Street, Al Qusais Industrial 2
Mobile :
055 8... 055 8387729


Location : Office Number 201, Building Number 35, Ras Al Hadrah Street, Muroor Road, Hadbat Al Za Faranah Zone
Mobile :
056 7... 056 7177867

Location : Office Number 203, Al Nabaa Al Sharq
Phone :
06543...065432626
Mobile :
052 3... 052 3648600

Location : 705, City Avenue, Port Saeed, Deira
Phone :
056 6...056 6798100
Mobile :
054 3... 054 3805614

Location : IFZA Business Park, Building A1 - Nadd Hessa, Dubai Silicon Oasis
Mobile :
055 6... 055 6435741
An IT service desk is the main team in a company that assists employees with their tech needs. Whether your organization is large or small, the service desk ensures that computers, apps, and networks run smoothly. This support helps the business achieve its goals.
Today, every industry is facing digital transformation, changing how they work with new technology. The service desk plays a key role in this shift. A recent found that 41% of companies have a team focused solely on these digital upgrades. The latest Service Desk Benchmark Report shows that 44% of companies plan to expand their service-desk teams. This highlights how essential the service desk is for keeping operations running and enhancing user experience.
The service desk serves as a main help point for anyone needing IT support. When someone faces an issue—like login problems, printer malfunctions, or software requests—they submit a ticket. The desk tracks each ticket from opening to resolution. Under ITIL, the common framework for service-desk work, there are 26 processes and 4 main functions covering the entire service lifecycle. Following are some of the IT Service roles in UAE
Handle Requests & Incidents: They fix everyday IT issues and log major outages.
Support Other Business Tasks: Besides IT, the desk aids with travel bookings, onboarding new employees, setting up office equipment, and registering vendors.
Reporting & Documentation: They track data—like ticket volume and resolution speed—and maintain necessary help articles and guides.
General Trading is a leading UAE-based electronics supplier, dealing across the full spectrum of IT and consumer-tech categories. They offer the latest Apple line-up—monitors, headphones, networking and video-conferencing routers, smartphones, and tablets—alongside professional Canon security cameras and surveillance systems.
In the networking space, General Trading distributes Cisco switches, routers, and high-quality video-conferencing equipment. Their Dell portfolio spans desktops, laptops, tablets, monitors, keyboards, mice, and server solutions, while Epson printers, projectors, and scanners cover all office-imaging needs. Security and surveillance needs are further met with Hikvision cameras and recorder systems. For workstation hardware, they carry Lenovo desktops, laptops, tablets, monitors, and servers. Logitech peripherals (headphones, keyboards, mice, webcams) complement productivity setups, and Samsung monitors, smartphones, SSDs/HDDs, and tablets round out mobile and storage offerings.
Audio-visual enthusiasts can choose from Sony headphones and projectors; data-storage needs are served by Toshiba SSDs and HDDs; and enterprise conferencing is supported with Yealink video-conferencing gear. With deep partnerships among all these top global brands, General Trading delivers turnkey IT, networking, security, and audiovisual solutions across the UAE—and stands ready to support projects of any scale.
IT Solutions: Enterprise IT Solutions, IT Security Solutions, Enterprise Computing, IT Service, Cloud Solutions
Contact: +971-55-223-1211
Burraq Integrated Solutions is your trusted partner for best-in-class technology and security products in the UAE. We supply BOSE audio and video equipment—delivering crystal-clear sound and immersive media experiences—alongside CAME automatic doors and gates, engineered for smooth, reliable access control in residential and commercial settings. Our COMMSCOPE cables and accessories portfolio ensures robust, high-performance network infrastructure for data centers and enterprise installations, while our FORCEPOINT firewalls provide advanced cybersecurity protection against today’s most sophisticated threats. Whether you’re upgrading your AV systems, enhancing building automation, or fortifying your network perimeter, Burraq Integrated Solutions offers end-to-end expertise and support to keep your operations running securely and efficiently.
IT Services: Information Communication System, Security Systems, Office Systems, Software Solutions.
Contact: +971-55-980-0132
Hutaib InfoTech Solutions supplies a comprehensive suite of cutting-edge technologies and services to keep your business running smoothly and securely. We deliver end-to-end IT Services and tailor-made IT Solutions designed to optimize your infrastructure, while our Vehicle Tracking Systems provide real-time fleet visibility and management. To ensure uninterrupted operations, we offer high-reliability Uninterruptible Power Supplies and scalable Solar Energy Equipment. Our Telecommunications and System Integration expertise ties all your platforms together, and our Time Attendance solutions simplify workforce management. For security and access, we install advanced CCTV Surveillance Systems and Access Control Systems. Finally, our Structured and Network Cabling services lay the foundation for high-speed, reliable connectivity across your entire facility.
IT Services: Verticals, Time Attendance Management Solutions, Structured Cabling and Networking, Thermal Screening Solutions, Guard Tour Patrol Monitoring, Computer Activity Monitoring, Smart Entrance and Meeting Room Management
Contact: +971-50-360-5274
NGN Support Technology offers a comprehensive portfolio of IT and cybersecurity solutions to keep your organization secure, connected, and running at peak performance. Our services include Managed Email Security and Secure Email Protection to guard against phishing and malware, advanced Wifi Network Solutions and IT Network Setup for seamless, high-speed connectivity, and robust Network Infrastructure Services. We provide Remote IT Support and a dedicated IT Helpdesk for immediate assistance, alongside strategic IT Consulting Services, IT Support and Maintenance, and full IT Outsourcing to optimize your operations. In the cloud, we design and manage Cloud Infrastructure, Cloud Services, and Cloud Backup Solutions to ensure scalability and business continuity. Our security suite features a Managed SOC, Endpoint Security Solutions, and comprehensive Cyber Security Services, while our IT Infrastructure Integration ties all systems together for a unified, resilient technology environment.
IT Services: IT Help Desk, Wifi Deployment and Management, Network Infrastructure and Security, Remote Monitoring and Management, Cyber Security, Microsoft, Data Management, Work Stations and Servers, VOIP and internet.
Contact: +971-58-574-8811
Abu Dhabi and Gulf Supplies is a leading UAE-based electronics provider, offering a comprehensive range of top-tier IT and consumer-tech solutions.
They specialize in creating and maintaining server rooms that match your business needs. Whether you need to upgrade your current setup or build a brand-new one, their skilled team is here to help. They make sure your systems are always up and running, with round-the-clock monitoring and support you can rely on.
Products: VPN Networking, Server Management, Managed Security, Wireless Equipment Management, Application Maintenance, Software Licencing and more.
Contact: +971-50-960-2768
Aimapex HR & Manpower Solutions has a perfect success record and a strong focus on customer satisfaction. They lead as an IT solution provider in the UAE. Their team is available 24/7 and responds quickly with effective communication. Certified professionals provide quality service at all times.
Products: IT Annual Maintenance Contract, IT Out-Staffing, Emergency Support, Remote Technical Support, Onsite Support, Software Solutions for Trading Distribution.
Contact: +971-58-664-3514
Small and midsize businesses can access entry-level cybersecurity assessments and penetration tests at scaled price points, often starting under US $1,000 for basic network vulnerability scans. Many consultants offer “managed detection and response” packages that bundle continuous monitoring, threat hunting, and incident response, with monthly fees as low as US $200–500. Cloud-native, AI-driven platforms (e.g., CrowdStrike Falcon Go) provide turnkey endpoint protection without on-premises appliance costs, reducing setup fees by 30–50% compared to traditional AV solutions.
When choosing an IT provider, prioritize experience with SMEs, clear SLA terms, relevant certifications, and transparent pricing. A solid disaster recovery plan should define RTOs/RPOs, include regular backups (cloud + local), and be tested quarterly.
A solid disaster recovery plan should define RTOs/RPOs, include regular backups (cloud + local), and be tested quarterly.
Expect a typical small-business network setup (router, switches, cabling, firewall, basic labor) to run $1,500–$5,000 depending on scale.
Finally, IT compliance—whether GDPR, HIPAA, PCI-DSS or ISO 27001—is achievable by adopting security policies, internal/external audits, access controls, encryption, and leveraging managed IT support
Specialists in high quality Hanger Doors, Industrial Doors, Commercial Doors, Industrial Rolling shutters, High speed Doors, Dock Levelers, Dock Shelters, Fabric Ducts, Blast Proof Doors, Fire Rated/NFR Hollow Metal Doors.
Leading supplier of Pipes and Pipe fittings, valves, Rubber Sheets, Tubes & Tube Fittings, Gaskets
Gallery Interior Decor is the pioneer production house in the U.A.E., specializing in CNC cutting, carving, and engraving solutions